Podcast 51: Addressing Complaints and Compliance for Ideal Distributor and Customer Service

Terrel Transtrum has joined us for this episode of the MLM.com podcast. He brings his 30+ years of industry customer service experience to this discussion. Terrell has recently co-authored LaunchSmart: How to Build a Direct Selling Company. Terrel owns two successful businesses (seven-plus figures) and has been awarded the prestigious DSA award for his company ServiceQuest. In this episode, Terrel discusses his history with teaching the best practices and techniques for customer service. These include appropriately addressing complaints and ensuring optimal compliance. Terrel provides insight into how customer service is ultimately a learning experience to practice life skills and to live a better life.